Red Deer Public School Division

Red Deer Public Schools' Staff, Don't Forget, the Tech Help Line is Available for your Assistance...

For tech issues that are quick and easy you do not need to submit a work order through the Kace ticketing system (Sheldor).

Some of the issues that you can call the tech help line include:

  • Student accounts not working in class

  • Logging into your computer

  • Accessing your Gmail

  • Resetting your password

  • Connecting to the Portal

  • Logging into the Employee Self Service site (eg. Booking a Sub, retrieving a pay stub, etc...)

The Technology Help Line is available for staff from 8am to 4pm, Monday to Friday.